Dr. Glenn (Customer) asked a question.

Anyone else run into "Missing MSVCR120.DLL file?

I've searched the web and tried several C++ redistributable uploads to no avail. SureServo2 still posts that the file is missing. I found MSVCR120.DLL where it is supposed to be: C:\Windows\System 32.

I've also unloaded and re-installed SureServo2.

Anyone have an idea?


  • Dr. Glenn (Customer)

    Hi. I tried to remedy the situation as you suggested, to no avail. I even did something that prevented Sure Servo2 starting. I moved o a laptop that already had the software installed and used it for a while until it started shutting down from overheating! Arrg! I moved to my new travel laptop and used SureServo2 on it. I've about solved all issues in connecting with the servo. I have MWX error now but that is a question for another query.

     

    Thank you all for your kind assistance.

    Expand Post
    Selected as Best
  • ADC TechnologyGroup_05 (AutomationDirect)

    Check Control Panel > Programs & Features and confirm that you have the 'Microsoft Visual C++ 2012 Redistributable (x86)' and 'Microsoft Visual C++ 2012 Redistributable (x64)' present in the list.

    Depending on your scenario, install or reinstall these packages.

     

    If this does not resolve the issue, you may have a corrupted DLL file. Try re-registering your DLL.

    Open the Windows Command Prompt as Admin. Type each of the commands and hit enter after each.

    • regsvr32 ntdll.dll /s
    • regsvr32 msdxm.ocx /s
    • regsvr32 wmp.dll /s
    • regsvr32 wmpdxm.dll /s

     

    Now type the following command:

    • SFC /scannow

     

    Once the scan is complete, exit the command prompt window. Reboot computer.

    Hopefully, this will resolve your issue. If not, more Google searching will be required.

    Expand Post
    • Ico1234 (Customer)

      I did all of the steps and problem is still exist.

      On New PC with Windows 11

      • Ico1234 (Customer)

        Have to install download/install the x86 version of VC++ 2013 distributable on x64 machine to make it work.

  • Dr. Glenn (Customer)

    Hi. I tried to remedy the situation as you suggested, to no avail. I even did something that prevented Sure Servo2 starting. I moved o a laptop that already had the software installed and used it for a while until it started shutting down from overheating! Arrg! I moved to my new travel laptop and used SureServo2 on it. I've about solved all issues in connecting with the servo. I have MWX error now but that is a question for another query.

     

    Thank you all for your kind assistance.

    Expand Post
    Selected as Best